There are inevitable changes and challenges that occur within implementations. The mark of a true partner isn’t what they are like when everything’s going great, but instead when challenges are encountered. The true test of an organization’s character is what they do to support their customers through difficult times.

When it comes to a proper systems integration, it’s all about the concept. There are a million ways to solve the same challenge, so you need to make sure that you are getting the solution that fits your specific needs and business objectives.

When most of us think about warehouse automation, we tend to first think about the technology and topics that are associated with these these systems—things like sortation, order fulfilment, AGVs, omni-channel fulfillment, and so on. But the real magic happens at a deeper and more human level through something that I like to call the “3 C’s” of systems integration: Concept, Craftsmanship, and Commitment.